I agree they should contact CS, however I wouldn’t get my hopes up for credit or lots of free stuff. After many similar issues (caused by both Amazon & FedEx), and multiple hours on the phone w/Amazon CS, the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

Now they’re usually fulfilled by UPS, and I don’t recall any issues since having the flag added.

> the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

IIRC, Amazon.com customer support can only request the flag, but it can be denied. That's what happened to me, and I still get stuff delivered by Amazon Logistics.

At least their service has improved somewhat since then.

It usually always arrives the next day, so the package does come, just not on the day it is supposed to be delivered.

And if it happens often enough you'll get banned from Amazon for being an unprofitable customer.

If they don’t want to fix their shit and you don’t want to deal with their shit, then that outcome seems best for everyone involved.

Not if they're a retailer with 50% market share in the US, it may be your only option for some goods?

Do you have any examples? As far as I can tell there are plenty of viable alternatives.