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Re:FedEx Ends Ground-Delivery Deal with Amazon by thinkmassive on Wednesday August 07, 2019 @01:43PM (#20636991)
I agree they should contact CS, however I wouldn’t get my hopes up for credit or lots of free stuff. After many similar issues (caused by both Amazon & FedEx), and multiple hours on the phone w/Amazon CS, the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

Now they’re usually fulfilled by UPS, and I don’t recall any issues since having the flag added.

Re:FedEx Ends Ground-Delivery Deal with Amazon by CharlesColeman on Wednesday August 07, 2019 @01:49PM (#20637052)
> the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

IIRC, Amazon.com customer support can only request the flag, but it can be denied. That's what happened to me, and I still get stuff delivered by Amazon Logistics.

At least their service has improved somewhat since then.

Re:FedEx Ends Ground-Delivery Deal with Amazon by res0nat0r on Thursday August 08, 2019 @01:21PM (#20646466)
It usually always arrives the next day, so the package does come, just not on the day it is supposed to be delivered.