I guess it's just a gamble. I took mine in to an Apple Store in Newcastle UK with a minor problem - the case was creaking when pressed down. The staff were super friendly, they examined the laptop and decided the the entire bottom case and the battery has to be replaced - under warranty. I had to wait 3 days for the new case to arrive, brought my laptop in, it was ready the next day. Absolutely no issues and miles and miles above any service I have ever experienced from other brands.