I just had over a thousand Euros stolen and Revolut is siding with the thief

Re:I just had over a thousand Euros stolen and Revolut is si... by madeofpalk on Monday June 24, 2019 @07:51AM (#20262549)

For what it's worth, Monzo seems to be the only 'challenger bank' that's getting this right. They have the 24/7 in-app chat support that's super helpful, but then also a phone number you can call if you're into that. My every interaction with them as a customer has been fantastic.

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by mapleoin on Monday June 24, 2019 @08:28AM (#20262804)

I called the phone number on the back of the Monzo card today a few times. There's a recorded message saying that they're too busy and then they hang up. That phone number is bogus.

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by jhuckestein on Monday June 24, 2019 @01:43PM (#20266232)

Hey, thanks for flagging. I will look into that. The number is definitely meant to be staffed at all times

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by oarsinsync on Monday June 24, 2019 @11:16AM (#20264340)

I've had negative but acceptable experiences with Monzo and Starling. Would recommend both of them, and actively use both myself.

I've had negative and intolerable experiences with Curve, TransferWise, Tide, and Revolut. I would recommend avoiding all of them. Not all of them offer banking solutions (Curve being the odd one out in that list), but the three that do are all e-money, which I guess speaks for itself.

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by andrewshadura on Tuesday June 25, 2019 @01:03AM (#20271334)

My experience with Curve has always been great.

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by amaccuish on Monday June 24, 2019 @01:06PM (#20265775)

What was wrong with transferwise out of interest?

[ Parent | on HN ]

Re:I just had over a thousand Euros stolen and Revolut is si... by kingosticks on Monday June 24, 2019 @07:07PM (#20269467)

I was impressed at first with the chat support but each time they've been unable to solve my problem and promised to get back to me, but never did. So, while you don't have to hold for 20 mins on the phone and get passed around like a normal bank, it takes literally days to sort something out. But they're great otherwise!

[ Parent | on HN ]