Chatbots aren't as difficult to make as you think

Re:Chatbots aren't as difficult to make as you think by dreen on Tuesday April 16, 2019 @10:15AM (#19673785)

Yep, basically. We had a few chatbot products for some pretty popular media brands, they noted little to no engagement. Alexa, on the other hand, seems to get engaged a lot, even though in theory it suffers from the same problem.

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Re:Chatbots aren't as difficult to make as you think by mlwhiz on Tuesday April 16, 2019 @10:23AM (#19673853)

I agree. They do reduce customer experience.

Most of the websites that employ these are using it in some form of an IVR Anyways when I end up calling such sites I get stuck with IVR.

And I like it better to type than pressing numbers on the phone and listening to that automated and slow voice.

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Re:Chatbots aren't as difficult to make as you think by conanbatt on Tuesday April 16, 2019 @10:26AM (#19673868)

Thats a massive selection bias!

I've used chatbots multiple times. Its just that they are flow specific.

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Re:Chatbots aren't as difficult to make as you think by dreen on Tuesday April 16, 2019 @10:36AM (#19673950)

Did I say I'm speaking for all applications using chatbots? No, I related a specific experience/product/company. Of course it's biased!

Chatbots can be useful, but this just wasn't the case for our audience (which is very mainstream oriented)

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Re:Chatbots aren't as difficult to make as you think by conanbatt on Tuesday April 16, 2019 @11:54AM (#19674726)

I referred particularly to the success of Alexa: people that buy Alexa choose to use it.

I agree with the lukewarm results of chatbots in most applications.

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