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Re:Chatbots aren't as difficult to make as you think by mlwhiz on Tuesday April 16, 2019 @10:23AM (#19673853)
I agree. They do reduce customer experience.

Most of the websites that employ these are using it in some form of an IVR Anyways when I end up calling such sites I get stuck with IVR.

And I like it better to type than pressing numbers on the phone and listening to that automated and slow voice.

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