I can't recall the exact search term, but I kept looking for some site I visited some time ago, and no combination of words could get it to actually find the actual site. I finally just gave up and found it in my browser history.

To be fair DDG rarely works for me in that way, either. I think that kind of old-school, precise search engine's just dead now. It seems like everyone's indices are a lot "fuzzier" and full of holes, like they're discarding large parts of pages from the index if those parts don't look important to the algo. Not just deprioritizing, but tossing those pieces out entirely. Except the algo's very wrong.

On the other hand, for day to day work at least for me it is still indispensable. Googling a random exception out of an unexpected stack trace works far better than with DDG for instance.

As it is with most big companies that profit from ad revenue. They seem to consider performance indicators to be sufficient to know if a new feature is good or bad, instead of worrying about written customer feedback.

I didn't make an estimate because I literally do not care about the monetary cost. Why should Google be exempted from basic standards of customer service just because it's profitable to do so? That's the exact opposite of being a productive member of society.

Fact is, users aren't perfect and will always need help to use services provided by others. A company which does not help its own users because it's less profitable to do so is an unethical company and should not have any business whatsoever in a civil society.

If that makes the company not profitable then perhaps the company should actually sell their services for a cost instead of "free", or perhaps become a non-profit (and reduce taxes), or become absorbed by the government (and citizens' taxes provided the "clearly beneficial but not profitable" services), or... you know... stop being profitable and stop being an unethical business.

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or whatever. Fiddle around until you find "verbatim" and choose it.