How Big Tech Built the Iron Cage

Re:How Big Tech Built the Iron Cage by hakfoo on Wednesday April 03, 2019 @01:31AM (#19561012)

I suspect that on Amazon's scale, it's probably cheaper for them to toss refunds at customers than to actually fix problems.

Having a first-tier CSR click a dashboard button costs them the 10 cents per month plus 25 cents of labour to pay the guy to read the complaint, find the button, and press it.

Opening a ticket for a well-paid engineer to actually dissect the billing system and figure out where the 10 cent charge comes from, develop a fix, push it through validation and deploy it, probably costs $300.

[ Parent | on HN ]

Re:How Big Tech Built the Iron Cage by Scoundreller on Wednesday April 03, 2019 @02:19PM (#19565804)

Oh, I’m sure. It worked out great for me, but it probably affected all S3 public web hosting users.

Though i’d Estimate a fix costs at least 10x $300, if not 100-1000x.

[ Parent | on HN ]