Re:How Big Tech Built the Iron Cage
by spaced-out on Tuesday April 02, 2019 @06:26PM
(#19559186)
As a product buyer. I complained and they gave me a refund without any hassle.
It's not that I think Amazon is wonderful, I just don't think they're worse than any other giant corporation I've dealt with. Which is why I don't understand jdsully's comment.
I suspect that on Amazon's scale, it's probably cheaper for them to toss refunds at customers than to actually fix problems.
Having a first-tier CSR click a dashboard button costs them the 10 cents per month plus 25 cents of labour to pay the guy to read the complaint, find the button, and press it.
Opening a ticket for a well-paid engineer to actually dissect the billing system and figure out where the 10 cent charge comes from, develop a fix, push it through validation and deploy it, probably costs $300.
Re:How Big Tech Built the Iron Cage
by Scoundreller on Wednesday April 03, 2019 @02:19PM
(#19565804)
Oh, I’m sure. It worked out great for me, but it probably affected all S3 public web hosting users.
Though i’d Estimate a fix costs at least 10x $300, if not 100-1000x.
As an S3 customer for web hosting, I couldn’t understand why I was paying 10 cents a month for EC2 charges since I don’t use it. They just refunded me an entire month, but I really wanted to know what was happening!