Everything is perfectible but to say it's not a good and resilient design as compared to other laptops is just non-sense. Nothing is 100% fail-proof we must be realistic.
I had issues with apple products, but nothing so bad that a visit at a genius bar couldn't solve in a reasonable manner. Yet I will loose trust the day they let me down in an intolerable way, but surely not based on hearsay's from the web.
My point is, when buying those laptops, you do take a risk on whether your use case and your individual unit is going to experience issues. This was all hypothetical to me as well, until my friends paid their money to find out whether it was real or not.
Apple's history of design issues and ignoring them goes all the way back to the Powerbook G3 and G4 Cube. This isn't some sudden drop in quality. People just have short memories.
I also remember having a Toshiba something-or-other 10 years ago and hating the touchpad in comparison to a Mac. So, just saying, I've seen how bad it can be. The XPS has given me no issues aside from having to make sure I change the click behavior (tap to click really annoys me).
Back on the thinkpad now.
Edit: this sort of denialism makes me feel dirty owning an iphone.
The touchpad is nice (except from right clicking with 2 fingers, but I think you can change it with software), the hardware is beautifully made, battery lasts 12 hours (maybe around 8-10 with normal usage) and you get in a windows tablet too.
My only problem was the pricetag, 2.6k is kinda a lot, for the specs that aren't the best you can get, but it's good for development work, I can also play some games on it and use photo editing tools.
This was the only windows laptop that I really liked, (my previous was a thinkpad from 8 years ago).
When you have an issue, and complain about it or even ask advice what to do, I've often encountered toxic behavior from Apple fans. Denying the problem's existence and such.
The problem is of course what to heck to buy. MacBooks do have nice features, like fast wakeup and an excellent touchpad, that I still haven't seen matched in the "Windows" laptop camp.