Bang on the money Rackspace no longer have an in house Linux RedHat trainer, so all the cool value add like MySQL tuning is now exclusive to professional services which customers extra pay for. In fact most training is done using online websites, we are currently staffing support teams in India while internally we talk about sales, profit, size of market, not the customer - I really feel for racks customers they deserve the promise made to them and nothing more. I did not sign up for farsical support