exUKRacker

Bang on the money Rackspace no longer have an in house Linux RedHat trainer, so all the cool value add like MySQL tuning is now exclusive to professional services which customers extra pay for. In fact most training is done using online websites, we are currently staffing support teams in India while internally we talk about sales, profit, size of market, not the customer - I really feel for racks customers they deserve the promise made to them and nothing more. I did not sign up for farsical support

All backfills and new support roles are going out to India and Mexico

The skill and experience is not in the company anymore as such the promise they make to customers can not be met. They are currently building support teams in India