Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by hombre_fatal on Tuesday February 26, 2019 @03:59PM
(#19258263)
If I were inflating my rating with 5-star reviews, I'd also want some 1-star reviews to complain about inconsequential things like "the coffee machine's cord was only 5 meters long" or "it was a bit louder than I expected, waking me up more than I wanted during my morning routine."
Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by CamelCaseName on Tuesday February 26, 2019 @07:16PM
(#19259727)
No you wouldn't. 1 star reviews will tank your average star rating and increase your NCX, which are far more important than the off chance someone reads your negative reviews closely.
Unless you're selling 20 dollar bills for $5, you'll naturally get negative reviews.
I've had to pull several products off Amazon because someone left an early, nonsense review that killed sales. (E.g. "Fast and easy" - 2 stars or "Works perfectly. Thanks!" - 1 star)
Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by vanzorn on Tuesday February 26, 2019 @05:06PM
(#19258757)
Perhaps their definition of their customer has evolved to focus on resellers/manufacturers, and we, the public consumers, are simply a crop to be farmed?
Re:FTC Brings First Case Challenging Fake Paid Reviews on an...
by spookthesunset on Tuesday February 26, 2019 @05:14PM
(#19258824)
If you took one look at the forums for resellers / manufacturers, they'd laugh at the idea Amazon cares about them at all.
EDIT: Funny how completely broken and anti-customer the Amazon review system is given that the #1 leadership principle at Amazon [1] is the following:
"Customer Obsession - Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers."
Just goes to show how these things are always BS.
[1] https://www.aboutamazon.com/working-at-amazon/our-leadership...