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A comment on Ask HN: About to quit my job and work full-time on my side business, advice?. Parent comment

Re:Ask HN: About to quit my job and work full-time on my sid... by muzani on Monday February 25, 2019 @03:45AM (#19244074)
With abusive customers, it's usually best to set up an SOP to detect then filter them out. I'm totally against the whole "customer is always right" mindset because that's a beacon for abusive customers. Generally they hang around the cheapest priced products.

I agree that tough terms are good at filtering them out. You might even have to be a little aloof, but not outright rude. Things like pay up front, by a certain date, is great for this.

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Re:Ask HN: About to quit my job and work full-time on my sid... by mattm on Tuesday February 26, 2019 @01:36AM (#19252422)
The original quote of "the customer is always right" referred to"the customer" as the market as in the collective group of customers is always right.

As anyone who has worked in retail or has had customer interactions can attest to, individual customers can be very wrong.

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Re:Ask HN: About to quit my job and work full-time on my sid... by matt_the_bass on Tuesday February 26, 2019 @07:10AM (#19253612)
What is SOP?
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Re:Ask HN: About to quit my job and work full-time on my sid... by atsaloli on Wednesday February 27, 2019 @09:54AM (#19263583)
Standard Operating Procedure
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