Protip for anyone else in this situation: The only way to make the cancellation happen without the fee is to repeat "I need to talk to your supervisor" to the drone on customer support, no matter what they try to tell you about not being able to waive the fee. They will never, ever connect you to a supervisor, but they will eventually waive the fee before hanging up on you.
The way they were set up, I ended up having to upgrade to a business user given the shared file sizes I was editing (had something to do with the book publisher being on a business account as well.) I ended up paying more for DropBox than I even made as an editor. Brutal.
It felt like a mobile phone contract: seemingly inexpensive, sneaky, convoluted, and before you know you have a gigantic bill committed to for the year.
That is why i cut the cord on my cable tv. I dont understand how companies can accept the ill-will of bait-and-switch tactics -- is it really more profitable than an upfront deal where each party feels it was an honest deal? I mean, I dont mind paying...but I want know know what i'll be paying and decide accordingly. Cable TV is a virtual monopoly, but DropBox is not and I dont know how they can deal with ill-will from former customers, once bit twice shy.
I'm also using Stack by TransIP. 1000 GB for 0 EUR/month, with e.g. offers of 1250 GB for 2,50 EUR/month. TransIP is by made by the same people as bunq (its Ali Niknam's first successful company)
Example: Dropbox's $99 plan used to be able to share a link with password protection, that's been conveniently moved to their $199 plan.
This simply can't happen with self hosted/controlled alternatives that you control updates to.