It was a manner of speech. There was no way to get out of the 2 extra magically added seats, even though you agreed to 3, you pay for 5 because they changed their minimum seat policy. I spoke to customer service over and over and they wouldn't even point me to the agreement I signed...just the agreement on their website (the new one.)

The Adobe Cloud suite certainly is. It took me nearly an hour and a half on customer support to cancel my subscription after it autorenewed without my consent. They tried to charge me a full year of service as an early termination fee, as though they were a 90s cellphone carrier.

Protip for anyone else in this situation: The only way to make the cancellation happen without the fee is to repeat "I need to talk to your supervisor" to the drone on customer support, no matter what they try to tell you about not being able to waive the fee. They will never, ever connect you to a supervisor, but they will eventually waive the fee before hanging up on you.