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Re:Things I Wish I’d Known Before My Chronic Illness by shakna on Tuesday February 19, 2019 @10:01AM (#19199345)
Looking over the article, and guessing, here.

This isn't likely to be a what a phone appointment is.

A phone appointment is what it sounds like. A set time, generally within normal office hours, pre-arranged, for the doctor and patient to speak.

It's simply a way of not taxing the patient with travel, especially if they need to travel any significant distance like to the next town.

Re:Things I Wish I’d Known Before My Chronic Illness by _dark_matter_ on Tuesday February 19, 2019 @10:33AM (#19199597)
The parent comment was reading from a different line: `I made lists of questions for my doctors and insisted they give me their personal phone numbers.`
Re:Things I Wish I’d Known Before My Chronic Illness by naner on Tuesday February 19, 2019 @10:32AM (#19199588)
That is a pretty big leap from just a single statement.

I've noticed the same problem and I'm not in the medical profession. Many people don't have good judgement when given direct 24/7 phone access.