It could be argued that they don't even provide this adequately in areas where they are a market monopoly.
My local government provides far better customer support. When there is an issue or grievance, there is a place to file it and someone will always respond. As an added bonus, they don't try to sell me additional services every 5 minutes.
> It could be argued that they don't even provide this adequately in areas where they are a market monopoly.
It's almost as if being a monopoly means you don't have to invest in cost centers like customer support...
Really though this is pretty much the core problem. High costs + build-out requirements mean monopolies are granted, whether explicitly or not.
Municipal last mile means the hardest part is done once, and then any ISP is free to compete -- which they can do based on offering the best support, fastest peering, etc. The cost of entering the market is reduced to getting set up in the PoP(s).
Publicly-owned infrastructure rented to private provider-maintainers is a proven model. It isn't a fire-and-forget solution. But by dividing power between the municipality and private operator, it provides a rudimentary balance. Remember, we got here because municipalities gave ISPs local monopolies. I don't get why we suddenly believe they'll now be totally competent and benevolent.
I strongly disagree. Have you ever been to Germany? All the infrastructure we have in the U.S. is shit compared to Germany. The roads, the trains, etc. The one bit of infrastructure in the U.S. that isn't shit in comparison is broadband.
As a Swiss New Yorker, I get where you're coming from. It doesn't lightly occur to me that our subways were almost entirely built by private companies. (With heap loads of public funding, albeit.) We have ISP competition in New York, which is how we get superior service. That isn't the case in much of America; letting municipalities be that competition is, to me, better than letting Comcast et al retain their monopolies.
Blanket statements like this are pointless. I lived in Austin for a few years and had multiple fiber ISPs to choose from and was able to get 1 gbps for $70/mo.
Negotiating peering, providing customer support, buying routers and modems, maintaining equipment, et cetera isn't a core competency of most municipalities. If municipal broadband scales, we'll likely replace the ISPs with broadband servicing companies. Explicitly privatizing those operations makes it more transparent, while releasing every single municipality from having to acquire a niche skillset.