Re:Technology That Changed Air Travel
by bronco21016 on Sunday December 09, 2018 @06:59PM
(#18644157)
It kills me now going to a gate and the agent is using a GUI. Itβs so insanely slow compared to a good, experienced, gate agent using the CLI.
[ Parent
| on HN ]
Deskilling has been brutal in the airline industry. Replacing that good, experienced, union-paid gate agent with a outsourcing-thrice-removed permatemp worker has brought costs down considerably. Making the systems easier to use has been crucial in enabling that.