Re:Technology That Changed Air Travel
by bronco21016 on Sunday December 09, 2018 @06:59PM
(#18644157)
It kills me now going to a gate and the agent is using a GUI. It’s so insanely slow compared to a good, experienced, gate agent using the CLI.
Deskilling has been brutal in the airline industry. Replacing that good, experienced, union-paid gate agent with a outsourcing-thrice-removed permatemp worker has brought costs down considerably. Making the systems easier to use has been crucial in enabling that.
Re:Technology That Changed Air Travel
by refrigerator on Sunday December 09, 2018 @06:01PM
(#18643874)
Haha awesome anecdote, the "hacker typing" thing always took me by surprise too!
Just in case, Dilbert's view on the matter:
Scott Adams’ views should be taken with a grain of salt: http://comicsalliance.com/scott-adam-sexist-mens-rights/
Oww, comeon, it is a simple comic strip, no need to make a case of something the Author wrote once and with which you may (or may not) be in disagreement.
In 2016, AUS airport a colleague and I at the gate offered our seats for a later flight and ~$500 cash. The helpful attendant starts "searching" for a possible double-ticket in their system, to my biggest surprise, not really using the mouse but just typing, like "hackers" in movies.
At one point she tells us disappointed she couldn't find anything, and turns the monitor to show it to us. Both working in IT, we look at the screen totally astonished: 80x25, white-on-blue, looks like a hex editor (pairs of letters clustered), and the lady continues to type in commands, with the speed of how people play candy crush nowadays, not how a flight attendant would use a CLI :-D
Since then I know what GDS is and how it looks like