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A comment on On Hold for 45 Minutes? It Might Be Your Secret Customer Score. Parent comment

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by astura on Thursday November 01, 2018 @05:25PM (#18358618)
Plenty of people. My grandma used to stay at the same hotel every week, didn't want the loyality program, never signed up for the credit card.

Extra cognitive load is real.

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