Re:Why Doctors Reject Tools That Make Their Jobs Easier
by paulie_a on Tuesday October 16, 2018 @04:07PM
(#18232781)
If makers dont have a fundamental understanding of how the users will utilize it, the makers are making a bad product. Every developer should do customer service and a sales call on a regular basis.
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Re:Why Doctors Reject Tools That Make Their Jobs Easier
by TeMPOraL on Wednesday October 17, 2018 @03:02AM
(#18236781)
> If makers dont have a fundamental understanding of how the users will utilize it, the makers are making a bad product.
Well, exactly. That's half of the reason why enterprise, medical, restaurant and other similar software generally sucks.
> Every developer should do customer service and a sales call on a regular basis.
In B2C, sure. In B2B for the examples I mentioned above, a "sales call" is where the problem starts. On such a call, you'll get the opinions of people paying for software, not of those using it.
Re:Why Doctors Reject Tools That Make Their Jobs Easier
by paulie_a on Wednesday October 17, 2018 @01:32PM
(#18241364)
In either case the developer the should get a first hand experience about the pain points. Developers tend to be isolated and build things that really doesn't fit the need that is required. Ask the potential customer and they will come. (Maybe, but at least the developer has a better idea of things to build)