Apple's Proprietary Software Locks Kill Independent Repair on New MacBook Pros

Re:Apple's Proprietary Software Locks Kill Independent Repai... by simonh on Friday October 05, 2018 @04:25AM (#18146578)

This is due to liability law. O2 is liable for the condition fo the phone they sold you, but if Apple take on the repair they adopt liability. Apple has a contract with O2 to repair the phone, not with you whom they don't have a contractual relationship with. They can't just waive that contractual relationship for every singe purchaser of Apple products from third parties world wide, it would open them up to a lot of risk. Suppose O2 screwed up warehousing and damaged a whole batch of iPhones somehow and then sold them to customers, Apple would end up liable for that. If you want a contractual relationship with Apple, just buy the phone from Apple.

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Re:Apple's Proprietary Software Locks Kill Independent Repai... by sundvor on Friday October 05, 2018 @06:19AM (#18146978)

I got an S8+ from Samsung on release via Telstra in Australia.

There was an issue with the screen, so I took it to Samsung in Melbourne Central. They confirmed the issue and were happy to do an on the spot replacement if Telstra didn't have any left in their nearby store - for admin reasons it was just a bit better to do that.

Telstra didn't, so I took Samsung up on their offer - very happy to have it resolved straight away. None of the BS as in the GP post with Apple.

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Re:Apple's Proprietary Software Locks Kill Independent Repai... by toomuchtodo on Friday October 05, 2018 @11:16PM (#18153315)

You're in Australia, OP's anecdote is in the UK. Different laws apply in different countries.

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Re:Apple's Proprietary Software Locks Kill Independent Repai... by sundvor on Saturday October 06, 2018 @07:05PM (#18157841)

I'm not sure if Samsung as the manufacturer was legally obliged to replace a device that I bought from a different supplier. I feel it would be well in their rights to tell me to just go to Telstra.

However as a combined service center / sales outlet they had a policy to replace DOA units as long as it was a genuine Australian, non grey import.

To be honest they just appear genuinely interested in looking after their customers and were just as excited as myself about the new release.

I had a USB port issue with the S6 Edge phone prior to my S8+ and the was also resolved quickly by a repair, ended up being on the day with a free loaner.

Service like that has pretty much guaranteed I'll stay with Samsung products for the foreseeable future (I upgrade every two years).

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