I'm not sure if Samsung as the manufacturer was legally obliged to replace a device that I bought from a different supplier. I feel it would be well in their rights to tell me to just go to Telstra.

However as a combined service center / sales outlet they had a policy to replace DOA units as long as it was a genuine Australian, non grey import.

To be honest they just appear genuinely interested in looking after their customers and were just as excited as myself about the new release.

I had a USB port issue with the S6 Edge phone prior to my S8+ and the was also resolved quickly by a repair, ended up being on the day with a free loaner.

Service like that has pretty much guaranteed I'll stay with Samsung products for the foreseeable future (I upgrade every two years).