"Business owners discover they dislike being treated badly, just like prospective employees."

"We all need to be respectful of people's time," said Willingham. "We need to keep both lines of communication open and be honest with each other. It might not be the right opportunity today, but there's no reason to burn a bridge."

Sure, now they talk about respecting our time and communicating...

I like the part at the end when they mention how recruiters do it too.

Zero empathy for these companies.