I can add to that. From a previous comment: "I actually just replaced a 3 year old Samsung Electric Dryer. The heat was no longer working, and I suspect it was the heating element. To access the heating element required me to: - Take off the control board - Take off the entire top of the dryer - Take out the door - Take out the Front panel - Take out the drum I only figured this out after finding a service manual, as I did not want to risk destroying a dryer to figure out how to fix it. A new heating element was $80 off the grey market. I wanted to see how much it would be to get it fixed by a service place, and any service place I went to wanted to charge $100 just to look at it!
When I saw a new dryer was $400, I just decided I did not want to deal with it anymore and bought a new dryer.
I will not be buying Samsung products again. "
I don't like their choices deviating away from Android to the degree I won't buy their handsets anymore, but have no complaints about them otherwise and think a lot of their hardware and design is very good.
Hands down if I want an OLED phone the panel isn't coming from LG.
My favorite feature is by far Samsung Pay, it's completely replaced my wallet.
Ive had:
>S5 phone whos charging port broke and had terrible battery life. But hey, when I bought the phone the screen was bright and beautiful... I feel like I was tricked
>My SSD failed in a year
>My grandpa's 1,000 dollar samsung TV he bought in 2018 has an irresponsibly slow smart TV.
And I read some horror stories about samsung home appliances when I was looking to buy them last year.
I cannot tell if Samsung has lots of customers with horror stories, or a massive marketing department that is able to get people to buy average products at luxury prices.