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Re:‘Star Citizen’ Court Case Reveals the Messy Reality of Cr... by acdha on Thursday July 19, 2018 @08:28AM (#17565594)
You don’t expand options by removing them. Being forced to use a company’s appeals process is a distinct reduction in freedom from the status quo.
Re:‘Star Citizen’ Court Case Reveals the Messy Reality of Cr... by CryptoPunk on Thursday July 19, 2018 @09:09PM (#17571711)
No options are being removed. The range of possible contracts that two consenting parties can enter into is larger when arbitration clauses are not illegal.

>>Being forced to use a company’s appeals process

No one is being "forced to use a company's appeals process". You choose to accept a company's offer, and agree to the terms, when you sign a contract with them. Given you're not entitled to use their service, and are free to not use it, you are not being forced into anything.