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Re:‘Star Citizen’ Court Case Reveals the Messy Reality of Cr... by CryptoPunk on Thursday July 19, 2018 @08:07AM (#17565487)
What you're referring to is an entirely different issue, which is informed consent. If the contract is designed to get the user to quickly glance over it, and agree to unfair terms without understanding it, then yes it's unfair, and any properly functioning court system will void it.

But that's a separate issue from the possibility of including arbitration clauses in a contract, which simply expands the range of possible contracts two consenting parties can enter into.

Re:‘Star Citizen’ Court Case Reveals the Messy Reality of Cr... by acdha on Thursday July 19, 2018 @08:28AM (#17565594)
You don’t expand options by removing them. Being forced to use a company’s appeals process is a distinct reduction in freedom from the status quo.
Re:‘Star Citizen’ Court Case Reveals the Messy Reality of Cr... by CryptoPunk on Thursday July 19, 2018 @09:09PM (#17571711)
No options are being removed. The range of possible contracts that two consenting parties can enter into is larger when arbitration clauses are not illegal.

>>Being forced to use a company’s appeals process

No one is being "forced to use a company's appeals process". You choose to accept a company's offer, and agree to the terms, when you sign a contract with them. Given you're not entitled to use their service, and are free to not use it, you are not being forced into anything.