No options are being removed. The range of possible contracts that two consenting parties can enter into is larger when arbitration clauses are not illegal.

>>Being forced to use a company’s appeals process

No one is being "forced to use a company's appeals process". You choose to accept a company's offer, and agree to the terms, when you sign a contract with them. Given you're not entitled to use their service, and are free to not use it, you are not being forced into anything.