Amazon’s share of the US e-commerce market is now 49%

Re:Amazon’s share of the US e-commerce market is now 49% by lawrenceyan on Friday July 13, 2018 @05:44PM (#17527004)

A company that Amazon can learn a lot from is JD.com in regards to counterfeit items and customer trust. When you buy a product using JD backed shipping, you are guaranteed to get a real product, which is especially important in a country like China where authenticity is extremely coveted in a world of frauds/fakes.

It might not be as highly held in people's minds here in the US, but I still think there's a limit, and Amazon has definitely crossed it at this point. Continuing to allow the amount of counterfeit goods that currently circulates throughout their warehouses will permanently stain Amazon's reputation if something isn't done soon. Trust is difficult build up, and almost impossible to regain once lost.

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Re:Amazon’s share of the US e-commerce market is now 49% by fenwick67 on Friday July 13, 2018 @06:16PM (#17527337)

To be fair Amazon also "guarantees" you won't receive conterfeits, you can return a counterfeit and get your money back.

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Re:Amazon’s share of the US e-commerce market is now 49% by exolymph on Friday July 13, 2018 @08:30PM (#17527986)

What about the counterfeits you don't notice? That's what I worry about.

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Re:Amazon’s share of the US e-commerce market is now 49% by lawrenceyan on Friday July 13, 2018 @06:31PM (#17527437)

The difference between a JD "guarantee" and an Amazon "guarantee" is that the JD one actually means something.

When you guarantee something and then fail to deliver on that promise, people begin to lose trust in you. Have it happen enough, this often only needs to be once by the way, and they likely will never fully trust you again.

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Re:Amazon’s share of the US e-commerce market is now 49% by mlrtime on Monday July 16, 2018 @11:25AM (#17542018)

How do you know the guaranteed fairy isn't some crazy glue sniffer. He sneaks into your house once and that's all it takes. Next thing you know, there is money missing off your dresser and your daughter is knocked up! I've seen it a hundred times.

If you want me to take a dump in a box, and mark it guaranteed I will... I've got spare time.

- Tommy Boy

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Re:Amazon’s share of the US e-commerce market is now 49% by rasz on Friday July 13, 2018 @06:28PM (#17527416)

To return something you first have to receive it.

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Re:Amazon’s share of the US e-commerce market is now 49% by jopsen on Friday July 13, 2018 @06:43PM (#17527508)

If it doesn't arrive, they'll also refund you...

IMO, the problem with returns is the cost of sending it back, it terms of time wasted by me.

Back in the good old days some supermarkets would hand you a gift if you pointed out products that were expired, etc..

Amazon could just pay a 50% reward whenever counterfeit products are returned. The liability could easily be passed to the responsible seller.

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