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A comment on Keyboard Service Program for MacBook and MacBook Pro. Parent comment

Re:Keyboard Service Program for MacBook and MacBook Pro by asafira on Friday June 22, 2018 @09:13PM (#17378828)
Sorry you had the bad experience, but do you think this is the average experience someone has with Apple products?

I also agree that you have to put in a decent effort to get things fixed, but you have to compare Apple to what the experience is like with other companies. I've definitely had situations that were very difficult to deal with over the phone, and situations where I had to send my laptop in for weeks in order for it to get fixed. What is the current standard for non-Apple computers, as far as getting things repaired?

(FWIW, I am also considering linux on lenovo)

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Re:Keyboard Service Program for MacBook and MacBook Pro by rangibaby on Friday June 22, 2018 @11:40PM (#17379408)
Judging by the constant, intense crowding at the Genius Bar in my town I would say so
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Re:Keyboard Service Program for MacBook and MacBook Pro by nkkollaw on Saturday June 23, 2018 @04:42AM (#17380237)
No, I don't think it's the average experience.

What's your point though?

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Re:Keyboard Service Program for MacBook and MacBook Pro by asafira on Saturday June 23, 2018 @10:19AM (#17381374)
My point is that you likely have a biased view, as understandably you had an especially-bad experience, and that's the experience that's being highlighted for everyone to see.
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Re:Keyboard Service Program for MacBook and MacBook Pro by nkkollaw on Wednesday June 27, 2018 @02:54PM (#17410769)
Enough people had the same experience to allow for a class action.

Do you want me to tell someone else's experience?

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