Re:How faking your feelings at work can be damaging
by draw_down on Wednesday June 20, 2018 @11:51AM
(#17356497)
I mean, the whole enterprise is damaging. Workplaces are not humane, they're hostile (in a blithe, disavowed way of course) and overtly not designed for the interests of the people occupying them. Including whether it's considered appropriate to show your feelings (usually no).
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Re:How faking your feelings at work can be damaging
by stevenwoo on Wednesday June 20, 2018 @12:29PM
(#17356881)
How do you find work where this is not true? (assuming that you are working)
Re:How faking your feelings at work can be damaging
by phyzome on Wednesday June 20, 2018 @05:49PM
(#17360124)
I've never worked customer service, but I know that some managers will 100% stand by their employees against abuse from customers, and don't demand smiles. I've heard of this specifically w.r.t. some coffee shops.
(Now I wonder if this has anything to do with France's reputation for surly customer service -- are the employees simply not expected to give "service with a smile", and Americans are horrified by the contrast?)