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A comment on Amazon Is Complicit in Online Sales of Counterfeit Goods: Report. Parent comment

Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:... by extralego on Saturday June 16, 2018 @12:34PM (#17328077)
In addition to the issues mentioned above, I cancelled Prime when returns of Marketplace items started being handled by the merchants instead of Amazon, meaning the customer handles the return shipping cost, even for faulty or misrepresented products, and the merchant is ground zero for customer service.
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Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:... by jjeaff on Saturday June 16, 2018 @09:58PM (#17330537)
You may have to demand it, but I have never had to pay return shipping for a defective item on Amazon whether direct to Amazon or to a 3rd party. And I have purchased an unbelievable amount of stuff from Amazon.
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Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:... by extralego on Sunday June 17, 2018 @11:40AM (#17332808)
I expect that requires a customer service call of unpredictable length, which includes an unsavory argument. This is a disgraceful way to live in my opinion.
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Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:... by jjeaff on Tuesday June 26, 2018 @07:51PM (#17404818)
No, I have never called amazon. It's automatic. And in the rare case where the automatic option doesn't work, I use the live chat help.
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Re:Amazon Is Complicit in Online Sales of Counterfeit Goods:... by cfadvan on Sunday June 17, 2018 @11:43AM (#17332825)
It’s literally a 10 second series of clicks on the “orders” section of your account, no call required.
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