Glimpse into the Future of AI Customer Service: The Next Frontier of Support Ops

Posted by pucknkhaos on Wednesday May 30, 2018 @07:53AM
from the thinkrelay.com dept.

https://thinkrelay.com/blog/future-of-ai-customer-service/

( 2 comments | 7 points | on HN )

Re:Glimpse into the Future of AI Customer Service: The Next ... by jsonne on Wednesday May 30, 2018 @11:32AM (#17188509)

I remember Peter Thiel was big on AI assisted in his book. I think it does make sense because as advanced as bots are getting with customer support there exists potentially catastrophic errors due to lack of context that only a human would have.

[ Parent | on HN ]

Re:Glimpse into the Future of AI Customer Service: The Next ... by pdp816 on Wednesday May 30, 2018 @03:32PM (#17190961)

Really interesting stuff! Will share.

[ Parent | on HN ]