Re:Internal Documents Show Apple Knew the iPhone 6 Would Bend
by jdietrich on Thursday May 24, 2018 @01:57PM
(#17146540)
Apple have positioned themselves as a luxury brand, so they'll be held to a higher standard. They sell enormous volumes of a very small number of SKUs, so a design defect will affect an unusually large number of customers. It clearly isn't doing too much damage to Apple's bottom line.
Re:Internal Documents Show Apple Knew the iPhone 6 Would Bend
by bm1362 on Thursday May 24, 2018 @03:03PM
(#17147204)
I worked at Apple doing phone tech support during this time and it was a big issue. You could take the iPhone and hold it one way to drop the signal almost completely. For users, it was incredibly frustrating.
Re:Internal Documents Show Apple Knew the iPhone 6 Would Bend
by robin_reala on Thursday May 24, 2018 @01:59PM
(#17146552)
Interestingly I view the new Apple keyboards as overall reasonably good, although obviously with a few problems. A disaster for me would be the 2011 Macbook Pros that died over and over again just outside the warranty period. Worse, Apple‘s fix was to swap out to a working motherboard with the same latent flaw.
Re:Internal Documents Show Apple Knew the iPhone 6 Would Bend
by stouset on Thursday May 24, 2018 @03:31PM
(#17147448)
I actually love the new keyboard, except I've already had one die and now have to keep the new one under a silicone cover to keep it clean.
The failure rate on them is nuts though.
Re:Internal Documents Show Apple Knew the iPhone 6 Would Bend
by mavendependency on Thursday May 24, 2018 @03:07PM
(#17147227)
I distinctly remember reading article that they fixed this on later production runs with some sort of coating. Wasn't the white iPhone 4 delayed for this?
Does Apple make missteps? Sure. The new MacBook Pro keyboards are genuinely a disaster. But 95% of the complaints people actually bring up seem to be dramatically overblown.