"Than he is" is unnecessary: He may think himself lazy, even to a point of pride when he thinks of the clever stuff he gets away with.
There are fundamentally two schools of thought when it comes to management:
1. People are inherently lazy, and work only to satisfy their needs - enjoying their job is at best a distant second priority. The best way to get things done is to drive them harder with closer monitoring, punishment for failures, and threats to their ability to satisfy their basic needs.
2. People are inherently creative, and work to satisfy their desire to create - your job as an employer/manager is to help them not have to worry about lower needs on Maslow's pyramid. The best way to get things done is to give them them a vision, opportinities, targets, and tools to be productive.
Just quit a job after 5 years slaving under the former type of manager, and my life has never been better since I began working under the second.
Negotiating working conditions with a union-enforced contract gets rid of mickey mouse management, and establishes a process for workers to review working condition changes. I honestly believe that's the best feature of unions.
(The worst feature of unions is their tendency to protect the worst employees -- the "interently lazy" types. As long as "protecting the worst employees" is a key concept, unions won't make it back.)
What's needed is a situation more akin to what hollywood has. A union sets the floor on treatment and wages and individual agents advocate for their clients. Also, I think the situation with large German corporations is better too, since it gives the union a literal seat at the board which puts the people running the corporation onto the same team as the people running the union.
0. Yes I know there are the odd exceptions, but these are so rare they almost prove the point.
There are a lot of confounding factors in why different types of companies are founded. Saying that less employee owned companies are started is evidence of failure is at best a very shaky understanding of how to look at the business landscape.
Meanwhile, in some European countries (maybe Germany?) the unions were responding to the recession by cutting back on hours for everybody, to maintain broader employment. I remember thinking about 4 day work weeks.
The impression I formed was that the American unions were serving their narrow purpose of protecting members, especially senior members, but failing to serve as a "labor movement" with broader social goals, while taking credit for social gains of the past. It created a situation where many members of the working class believed that they were competing with the unions.
"Tendency to protect the worst employees" as opposed to a tendency to protect the best, or as a logical consequence of protecting the set of all current employees?
I've been a dev for 20 years now, and I've definitely had coworkers that fall into both those categories you mention.
I'm new-ish to management now, but I'm working under the (hopeful/optimistic) assumption that most people fall in the latter category. But I need to find a style that can handle both types of employees.
Some people are self-motivated when crunching numbers on spreadsheets because they find it satisfying but would need to be dragged kicking and screaming to provide phone support -- and vice-versa.
And there are probably some jobs that it's more common to be self-motivated for than others. Garbage collection? Data entry?
And that 2) is the view that arises when that cultural pressure is mitigated
It’s follow daddy’s orders/daddy knows best wrapped in economics and math and history that tries to say see look all this work by humans in a closed room proves this is how an economy should work
It’s religious in that no one knows how it works but we’re convinced it’s right
Having not been raised in a church and growing up in a remote place studying physics and electronics since I was 8 with my grandpa who grew up similarly in the 30s... the blind allegiance to such nonsense has struck me as utterly bizarre
“I’ve never looked. I just keep believing what they say.”
Nocebo effect in action
Google Varoufakis’s talk about the meetings during Greeks debt crisis. They had no theory or clue; they just wrote math that worked for the context in question— “Greek must lose and investors must win.”
Don’t get me wrong; I’m not talking about basic human needs being met. I’m talking about caring about Steve Jobs as if he’s was a child and enabling his childlike tantrums to hold so much sway over our reality.
It would be a better use of my time to find a 1.5 place and make it into a strong 2. Or a place that's already a 2 and make it even better. Let the market sort out the rest.
If you can get them to care about you or the thing you are trying to do, the worker bees will have to be stopped from burning out and the lazy guys will find ways to get the job done without spending too much effort.
How to so that is difficultut, but there's one thing that doesn't work: putting the screws
One of the common themes is the unintended consequences. For example, UPS drivers who get scolded because the truck records that it was sometimes in motion without them wearing their seat belt. Regardless of the circumstances before the scolding (there are lots of situations where it would be reasonable to make such a judgment call, esp on private property like a parking lot), afterward they would simply clip the seatbelt empty and sit on top of it. Then the truck registers 100% seatbelt compliance and they are far less safe since they're never wearing it.
https://en.wikipedia.org/wiki/Goodhart%27s_law
I'm also reminded of a similar Chinese saying: 上有政策下有对策。 Loosely translated as "the higher-ups have policies, the lower-downs have antipolicies." The other analogy is squeezing a bag of water: if you push one place, another place pops out to compensate, and if you squeeze everywhere and too hard, it pops.
It's the same as measuring a programmers output by Lines of Code, you're just going to get a heaping mass of code that could be done in 1/10th of the lines.
Result: You would see huge bloobs of autogenerated code getting shipped that could have been done with about 5% of that code, and then later get discarded by security as a security risk.
Even after my consulting(I was hired to fine our how mouch of there code is rly a security risk like there industry partners claim) they did not change there practice for 3 Years.
Im surprised the Company even survived, but it did and after 3 Years a big restructering basicly fired all of IT management.
What we know about human behavior definitively indicates that having a sense of autonomy and control is essential to motivation/performance. It's also obvious that stress increases under the knowledge that someone is monitoring you. Hell even the ancient Greeks probably understood the perils of micromanagement...
In the case of readily measurable output in blue-collar work, it seems obvious that a component of compensation should scale proportionate to productivity, so that you're rewarding high performers instead of implicitly penalizing everyone uniformly. And then you just fire (obvious) chronic underperformers, so that you still gain the advantages from there being a fear of repercussions.
I think a lot of people grow up being told to "never quit", so they don't prepare for the day when they should quit. Thus, they don't sock away f-u money and they take on too many responsibilities too early in life.
Then an article and a comment like this come along.
Honestly, there are a lot of businesses out there that are just plain run by idiots and/or crazy people. It feels like the majority are, to me.
So, next time you feel like the only sane person in the room/interview/review, you really should consider the possibility that you are correct, and not dismiss that thought out of hand.
I've been amazed by how often this is true, especially in the world of "startup CULTure". When I was naive and fresh out of college, I assumed that people who made it into management or into executive leadership did so because they knew what they were doing. That couldn't be farther from the case. There are so many companies run by people who are borderline insane, and so many people who will just blindly follow them through their nightmare.
In contrast, there are great people and companies to work for if you put in the effort to find them. I will say that the whole tech recruitment industry has made that harder though as you have people who are financially incentivized to get you hired and tell you whatever bullshit you want to hear even if they know you will be miserable in that position and that 90% of that information is false.
Is that true, though? That is, is merely putting the effort in enough? I'd expect there's an element of luck/timing, especially with startups, since funding is so limited.
I tend to be critical during interviews and demanding during work... but I'm always ready to forward some trust towards the guys on my team. More often than not, I end up assuming "There's probably a good reason for that decision".
And so far, it has paid off. If I trust people to make good decisions, people make even better decisions than I could ask for. Many, many people want to do a good job I've found.
Over 20 - 30 people I've had on teams, there has been 1 guy who stretched that trust and he was a known troublemaker people put on my team as a test. As a result, I gave them a clean and solid case to fire that guy.
That is literally exactly what happens, and how too many people in management think. David Noble's Forces of Production is about machine tool shops in the 1960s and 1970s, and is full of accounts just like yours (with details right down to management accusing workers of sabotage), with sources from both the worker and management sides.
One of my closest friends has been an automotive tech in the dealership world for the past 12 or so years and has mastertech certifications for 2 manufacturers.
I never cease to be amazed at how fucked that industry/line of work can be, even for someone who is firmly at the top of their game. The incentive structure seems totally out of whack to me, such that it's no wonder that people assume the worst when they are faced with having to take their vehicle in for service.
This has been ask throughout the history. And we have come a long way since we were duped that Kings, Queens and Popes have "Divine Authority".
However, today, we have been duped again. And just like in the past, people didn't readily realize it. It will take effort and probably blood.
Here's one good relatively recent example when people were finally fed up: https://en.wikipedia.org/wiki/Haymarket_affair
I suppose you could apply the value of the diagnostic to the eventual repair, but I'd feel trapped with that kind of arrangement and prefer not to enter it.
I think washing your hands thoroughly before clocking out might have forced that issue, but it sounds more like the last straw for you.
Clearly they killed the goose when they unbundled that service contract. It's too bad some of you didn't walk and find a different shop to offer the same deal.
I cant understand why anyone would put up with a lot of this, but I can guess its probably some smug "white collar" manager who thinks production or revenue are down because people who didnt go to $college are inherently lazier than he is. Putting the screws on the workers is always the easiest way to compensate for bad decisions in the leadership change.
I worked in an old shop once that did an oil and air service for $59.99. We got a ton of business from a local rental car place because their service pool was under provisioned after their managers expanded the fleet. Now typically when working on simple stuff like a packaged deal, I inspect other stuff. Your brakes/brake lines and any leaks i might spot that seem dangerous. Those get logged in your invoice with a $0.00 fee. Typically the rental place would send the vehicle back for the additional service and a nice thank you box of donuts for the crew.
Management started seeing these 0.00 fees and assumed we were giving away free service because they didnt take the time to train on the computer system we all have to use. So they dismantled the service deal and started charging individually for everything, driving the cost up to close to $100. they also eliminated the inspection line items. We lost the rental place, and we had to spend 20 minutes hand writing issues we noticed on greasy post-its, which makes the shop look cheap.
I eventually quit the place when they started putting cameras in the garage bays "for safety" and changed our normal punch clock system to a fingerprint system...not because i dont like biometrics, but because they dont work when your hands are coated in 30 cars worth of grease and fluid. When the timeclocks broke down, we were always accused of sabotage.