Re:Google Duplex: An AI System for Accomplishing Real World ...
by politician on Wednesday May 09, 2018 @04:21PM
(#17033659)
It's illegal in many states to record a conversation without obtaining consent which is something this product does as a matter of course. This product shouldn't be legal to operate in those states, so you don't have to look very far before finding critical flaws in this approach.
That said, "identify on challenge" is something that Google might be more likely to adopt rather than "identify on call pickup". The latter being something they might spend more lobbyist dollars to oppose.
But what you've said is certainly (or should be) a real concern.
People will be forced to "discover" that they've been lied to, when the bot is caught in a loop and they're going through emotional distress thinking the "person" on the other end is having some sort of mental breakdown.