Re:Subscription Hell
by concerned_user on Monday May 07, 2018 @03:16AM
(#17010910)
They sell you version at the time of purchase (fallback license) + access to updates, all accounted at the date of purchase. So when your subscription runs out in theory you could get old version then apply updates but you have no access so no updates for you.
> then apply updates but you have no access so no updates for you.
But that is denial of service that I legitimately paid for. Either they should provide the updates till end of subscription or refund the collected update fees pro-rata (viz. if I cancel after 9 months of purchase, 3 months of excess update fee collected should be refunded).
Re:Subscription Hell
by andrei_says_ on Monday May 07, 2018 @12:37PM
(#17014132)
My sense is you paid for the software as it is on the date of purchase.
With that you get a trial of all updates for a year. If you don’t like the trial you don’t pay and revert to the version you paid for.
Yes it's possible to think of it that way and it makes sense now! However, they should explicitly mention it in their license terms that the updates are provided on trial basis and valid for a year and those updates can be purchased as a version upgrade at the end of the year.
Also, how would you account for it? You can't retrospectively change the nature of purchase from subscription to a one-off sale! That would be audit hell for their accountant.