They do plenty of laptop repairs in-store, just not this one.

Unlike the earlier chiclet design they don't pop the keycaps off, they literally replace the top case.

If you're out of warranty this is a $500 repair.

It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability. They can convert all of their facilities worldwide to renewable energy, but they can't fix a single key on a keyboard without sending the entire keyboard, aluminum housing, and lithium-ion battery to the landfill (or at best an energy-intensive recycling process)?

>It's hard to overstate how incredibly out of line this (and Apple's larger pattern of unserviceable hardware) is with the company's professed dedication to sustainability.

You're shocked that a corporation lies?

And replacing the top case means removing every other component, putting them all back in, and then testing it to make sure you didn't cause any new problems!

And remember when rebuilding the laptop, 1 or 2 left-over screws from the rebuild is ok .... More than that, not ok. -- Apple Genius friend