Re:OpenTable Fires Employee for Making Fake Reserve Bookings
by dahdum on Tuesday March 06, 2018 @10:30AM
(#16529394)
In Mountain View, I’ve seen the USPS fake attempted delivery on packages at least 50% of the time, to a business that’s open from 7am to 7pm. I’ve heard this isn’t the driver so much as the postmaster gaming their stats from the office, so they don’t fall below SLAs with Amazon packages for instance.
Not sure the reason exactly, but incredibly aggravating to get an email saying they attempted and business was closed when you’ve been sitting there with the door open all day.
Re:OpenTable Fires Employee for Making Fake Reserve Bookings
by lxmorj on Wednesday March 07, 2018 @03:21AM
(#16535042)
I run a fulfillment center and we recently acquired a client’s business: DonaldTrumpDogPoopBags.com
For now I’m running support for that myself. My most common email is explaining early delivery notifications to confused customers. I’ve taken to just emailing this link w a quick one-line explanation: https://lifehacker.com/why-you-have-a-delivery-confirmation-...
The amount of time wasted by this one specific ‘cheat’ is astronomical.
But sometimes it can be more subtle. For example, a delivery driver may be targetted to make 10 deliveries an hour. However what happens when they are short of their target. They cheat. Suddenly people aren't home. They hit their target, but now the company has to reattempt delivery which increases their overall costs. But many companies, instead of looking at what they are really trying to achieve, will just add more rules (only successful deliveries count) which will just lead to more sophisticated cheating.