Net Promoter Score Considered Harmful

Re:Net Promoter Score Considered Harmful by madeofpalk on Tuesday December 26, 2017 @12:49PM (#16009713)

I think it depends on how the organisation is using NPS. If the company itself is cheating on NPS, then it’s cheating itself.

It’s like “Capital A” Agile. Sure, it’s easily gamed, but only only screwing over yourself when you do that.

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Re:Net Promoter Score Considered Harmful by jmspool on Tuesday December 26, 2017 @12:53PM (#16009746)

I'm sure all the executives who are getting bonuses based on NPS improvements feel that gaming the system is cheating themselves.

How many executives get bonuses for a gameable version of Agile?

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Re:Net Promoter Score Considered Harmful by madeofpalk on Tuesday December 26, 2017 @12:57PM (#16009771)

Again, comes down to the company I guess. I’ve never worked at a place where execs get bonuses based on NPS

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Re:Net Promoter Score Considered Harmful by Domenic_S on Tuesday December 26, 2017 @01:19PM (#16009936)

Not convincing, considering executives often set their own goals.

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