As a petty exercise in malicious revenge, I would call Comcast support on my morning commute, every day, for about a month. It started out because I had a legitimate issue with speed and I decided to just call until my speeds were what I was paying for (not that I ever expected to get them). It turns out my region was always routed to the same office somewhere in India. So I guess I became kind of a known entity there (I'm always polite on the phone) and towards the end they would just route me to this same guy who was a newbie and I guess they wanted to help him get his call count up / get practice on the phone?

Long story short there's one person I like at Comcast, his name is Dev, hope you're doing well Dev, you made my commutes fun.

I think that's the point. That quote is not from Chairman Pai, it's from former FCC chairman Wheeler.

I hate Comcast. Not reliable and no accountability for down time in the Bay Area. If their internet service goes down, good luck on getting an ETA on when it comes back or any actual credit to your account for lost service.

I don't know about that, I was getting pretty bad packet loss recently and the instant I described the issue the guy (after mentioning it was part of a larger outage) instantly offered me a credit.

They can do good, they're just misguided.

They can do good, but since they're a monopoly it doesn't actually make them any money to do so. They're much less likely to do good things for customers than any firm in a competitive industry would be.

There's many things I don't like about comcast (like customer service and that you have to call them back every year to avoid huge price hikes), but the internet service itself is very reliable (at least for me).

Yeah, I have to admit it quite reluctantly. They are competing well in my area. They can't match the fiber 1G networks being laid now but their 100Mbps connection has been quite reliable and 4k UHD streams flawlessly. May be 1 outage in a year which was also fixed within a couple of hours.

For a few years I paid extra for a DSL connection simply to not use Comcast. I truly hate them.