Re:Show HN: CloudBuddy – Pay less for online storage
by synapse0 on Sunday November 19, 2017 @06:35AM
(#15733454)
Re: ovh - I've been a customer of dedicated servers for 5+years, and never needed to contact support. Last week I got another new dedicated which shipped with mismatched dimms (the motherboard warns about the problem) and contacted support. A few days goes by and I still have not received an answer, and now I'm scared! This server is not in production yet, but what if I urgently need support on a production server?
What has been your experience with ovh support?
Re:Show HN: CloudBuddy – Pay less for online storage
by Veratyr on Sunday November 19, 2017 @12:10PM
(#15734695)
They have different SLAs for certain issues: https://www.ovh.com/us/dedicated-servers/sla.xml
Does the server boot? If so, you should use http://docs.ovh.ca/en/guides-ovh-rescue.html#hardware-check which should flag it to them I believe.
If the server doesn't boot it should have been picked up by their monitoring systems (I believe this is "Level 1").
Have you tried calling them?
I would have signed up for a trial if you had some sort of app that made it easier to transfer files. I saw the instructions, and they're a pain. As a developer, I have 3TB of unused storage from a few OVH servers—some of it with automatic failover based on GlusterFS: I can just mount that and copy files via the Finder or terminal.
I guess I don't get it.