At the risk of driving further off topic, but AMZL delivery people being confused and/or unable to get into my building mailroom has been a particular nightmare the last few deliveries for me, too.

I appreciate they are trying to be more strict in their deliveries than in the past and want to try to lose fewer packages than they used to, but the tools at their disposal to handle this (versus UPS, FedEx, and USPS) are woefully under-developed. The web form to respond to delivery failures doesn't have enough options (and is very suburb focused at that), and at this point I would almost prefer a pickup location option and just pickup things from some equivalent of a UPS Store or Post Office.

Maybe they could put Amazon Lockers in Whole Foods or something?

(I guess to end somewhat on topic: the mailroom issue is precisely why Amazon Key wouldn't work for me. It seems like a far more suburban solution to the problem.)

There is a set of amazon lockers at my local Whole Foods. They're one step ahead of you every time!

Unfortunately, not all Whole Foods Market stores.

Turns out that competitors like Target don’t like this practice, and if they have a rental agreement with the landlord that lets them place restrictions on what kinds of services will be allowed on the property, then they will use those to keep out competitors.

The only choice for Whole Foods is to put their store in, but they can’t have an Amazon Locker.

Every single AMZL package I've had in the past month has been delayed. What's more frustrating, there's no actual reason for it being delayed.

The last one that was delayed was delayed for 2 days. I contacted chat and apparently it was because they couldn't get into the mailroom and were waiting on delivery instructions.

I don't know from whom, because I was never contacted.

Same here. I had two in a row for which I was told had been "delivered", yet they didn't assign the pickup codes. Therefore, they were lost in limbo forever (although after some amount of time they just get returned to Amazon).

Both were Daily Deals, and Amazon refused to honor the sale price for replacements. Nice.

There's another locker company, Luxer One, that takes deliveries from all of the carriers, not just Amazon. Probably others out there.

With USPS P.O. Boxes, you can sign a side agreement (no additional cost) and they will accept other shippers' deliveries to you and hold them in the Post Office system as long as you use the proper street address format for the P.O..

Parcel Pending also does it. I've been in apartments that used Luxer One, and apartments that used Parcel Pending; as a consumer there really is no differentiator.

The Hub lockers (i would say Amazon lockers as well? i've always seen UPS people filling them...) can accept deliveries from all delivery services, not just AMZL.