The logic is this: "Look, you just need to add this handful of lines to your agreement, and you've instantly got protection against money-grubbing, ambulance-chasing lawyers who would come after you because you misplaced a parenthesis. The cost is nearly zero, because nobody reads those contracts anyway, and anybody who makes a stink about it is probably one of those money-grubbing, sue-happy customers you don't want, anyway."
So, yeah. I get it. I hate it, but I get it. To change it is going to require a consumer backlash large enough to impact congress -- not just the CFPB. But consumers aren't making enough noise, because of course, nobody reads those contracts anyway...
But as an investor in the same company, I would fault them for not taking a simple step to protect their profits. Just because you include the clause doesn't mean that you're going to do evil and exercise it. Again, I can't fault you for taking the get-out-of-jail-free card that's offered. But I fault you mightily for doing something that would require flashing that card.
The fact that the card exists at all seems like the root problem to be fixed.
And I disagree. Including the clause indicates your willingness to be evil in exercising it.
The fact that the card exists is absolutely a problem that exists and needs to be fixed. But you had the option to take it or not, and you chose to take it. That in itself is an evil step.
You can and should. So should I. If consumers refused to sign they wouldn't put them in.
Unfortunately we don't live in a world that allows us to easily do that (unless you want to live without a phone, internet, a car, etc...). So that's why the government needs to step in. It doesn't make these companies any less scummy for using the clause.