Re:Will automation put an end to the American trucker?
by ryandrake on Tuesday October 10, 2017 @06:48PM
(#15445947)
> If you have a simple order like "A medium #3", then its an order of magnitude faster to order through a person.
This is a user interface [fixable] problem, not some inherent defect in kiosks. You should be able to walk up to the kiosk, tap #3, wave your NFC payment at it, and walk away with a hamburger. Today's "Tap. Tap. Scroll, Scroll. Tap. Back. Tap. Tap checkout. Tap Ok. Insert credit card in this other machine. Tap confirm. Sign. Remove card. Tap done." mess is merely incompetent product design.
A lot of locations around me have both kiosks and staffed registers.
I used the kiosk once and thought it was annoying to work through. If you have a simple order like "A medium #3", then its an order of magnitude faster to order through a person. On the other hand, if you like to customize your burger, or order a several things a la carte, the kiosk might be better depending on the competence of the human at the cash register.
(Of course, whether or not your customized burger or list of a la carte items gets made correctly by the kitchen staff is an entirely different conversation...)