The driver has a 200-250 stop route optimized for efficiency, they attempt delivery when near your house. At 7pm a driver has been on the clock for over 10 hours; this is unlikely to change due to air delivery commitments. Over peak season 14 hour days (DoT limit) is very common, with a 14-hour delivery window it's simply not possible to get everyone's packages to them in the evening.
If it's too high, I assume things like drone delivery will eventually replace deliverymen since they are more likely to not mind working evenings, nights, and weekends.
It's less about the guys, and more about the support infrastructure required for more delivery vehicles (even rented ones via the guys' salaries), insurance, more loading bays to get 7x more vehicles ready, more loading staff (or robots) to load 7x more vehicles, etc.
Honestly, I dread the thought of hundreds or thousands of drones buzzing around the city on a daily basis. It's already pretty bad at many touristic spots because everybody needs their own little aerial video that nobody will ever watch.
Amazon Logistics, it arrives constantly. Also in the UK Amazon Logistics even deliver prime items on a Sunday - also in the UK they send a lot of items with a few amazingly crap delivery service so when you get Amazon Logistics, DPD, or Royal Mail, it's happy days.
Note to amazon employees who may be watching - not really!
The fact that one particular DHL driver routinely unloads his parcels onto the cycle lane every morning doesn’t help my opinion of that company either.
Calling DHL was no help (it didn't seem like they were a customer-facing company; it was my first exposure to them and they sounded super confused that a person-not-a-business would be calling to find a delayed package), as they just told me the driver tried to deliver and they'd look into where the package was each time and get back to me (which they never did).
A person shows up and rings the bell for a solid 10 seconds. I buzz them in, then they practically throw the package from the elevator door saying "Tschussi!" as the door closes.
OK, I get it...no signature. that's fine. but you couldn't look like you were in more of a rush if you tried.
my guess is they're applying drone like KPIs to humans and it doesn't look very humane.
That sounds like a very Amazon-esque thing to do.
The one frustrating bottleneck in the process is amazon's.
'Preparing for dispatch' is an all too common message that often means your order is not going to be sent for a couple of days - if at all.
To get around it you could sometimes cancel and immediately re-order but they seem to have closed that loophole of late?
Agreed, though I usually find the "real" postal service to be significantly less awful than the various parcel services. They are more able/willing to put packages into my mailbox, and if they do mess up the delivery, the post office is usually closer than a parcel service depot out in a remote corner of a remote suburb.
In fact, one of the reasons I prefer ordering from Amazon directly as opposed to most other online shops, or third-party shops selling through Amazon, is that I know that Amazon will send my stuff using the standard postal service. (Or at least, it used to be that way.)
You mileage will vary according to your country's postal service, of course.
My gripe is that every package I receive, is from abroad. Every single time, fedex (ups, dhl, ...) ask me for the exact same information (address, eori number, ...) even if I have an account with them, they don't know this information about me, even though I told them last week. I thought a logistics company might have a better handle on their processes. But none of them do!
Maybe because most people would like to get deliveries outside of normal working hours, but you can't (and shouldn't) force all delivery people to work outside normal working hours?
Ever been to a restaurant or bar in the evening or on a weekend? Ever taken a bus/train/flight in the evening or on a weekend? Congratulations, you have "forced" people to provide services to you "outside normal working hours".
It's completely normal and absolutely acceptable for infrastructure to be provided at "odd" hours. Obviously, all those people must be paid extra for work outside "normal" hours. Personally, I would gladly pay more for a delivery I am more likely to actually receive.
Amazon isn't likely to pay employees anything extra for working outside of "normal" hours, though.
Me too, but that's mainly because the more expensive options are worse, in my experience. For example, "free" delivery by mail into my actual mailbox vs. "premium" delivery with a parcel service forcing me to be at home an entire day on which they might come by. I would pay extra for a premium service if it were actually better.
(Agreed with your LOL at the downvoters.)
Though, maybe there is some sort of potential market there. Get your stuff shipped to a drop location and they will deliver it to you at your convenience.
by everyone I mean the employer (which is also the product/service provider), the employees and the customers.
if none of the employees will be willing to get $x for working at evening/night, then an increase in salary for those hours might solve the issue .
how much to increase will depend upon supply and demand.
if none of the customers want a night delivery then there's no need for that anyway, and the employer won't even bother trying to find a solution.
if only a small amount of customers want a night delivery - then the employer might setup a solution where you need to pay 1.5x of the regular price in order for it to be profitable enough for the employer and the employees.
if most customers want a night delivery - then the employer will need to make large adjustments in order to fulfill its customers' needs, or some other competitor will fill the gap.
So why do the last-mile delivery drivers get a break?
Why not deliver it at 7pm when I'm home from work? If supermarkets can manage it (and delivery is their secondary business) - I'm sure a delivery company should be able to pull this kind of service out the bag.
For once I'm rooting for team Amazon.