My biggest problem with Airbnb is opaque pricing at the search page. They will claim a room is say $250/night, but after fees, taxes and cleaning charges, it might be $400/night. Cleaning charges in particular can vary widely.
Even though Airbnb knows the exact travel dates and hence the exact amount, they still choose to show the lower daily price rather than the actual. I consider this a dark pattern too.
Yeah. Just like in the US they don't show taxes (which vary!) on products in retail shops. It's obnoxious, and I don't understand how this is legal, even in the US.
Re:How Booking.com manipulates users
by Frank2312 on Thursday September 21, 2017 @03:11PM
(#15306463)
The difference here is that you can easily calculate taxes based on the price you can see since taxes don't vary in the same state/province (because this also applies to Canada...).
On Airbnb, it's up to the property owner to decide cleaning fees and such, and there isn't any rule about what that includes (that I know of).
Re:How Booking.com manipulates users
by gnicholas on Wednesday September 20, 2017 @09:29PM
(#15299891)
Strangely, Airbnb has another problem that is the exact opposite. My wife started to book a unit, got to a point where it said she had 9 hours left to complete the booking, and then someone else booked it first. She was so angry because it seemed to clearly indicate that she had X time left to complete the booking. She messaged the host again to find out what happened; apparently this can only occur when instant booking is available (and the host cannot deny another potential guest in order to keep days open for a pending guest).
Having seen dark patterns described/decried on HN, I thought it was funny that Airbnb apparently has accidentally-light patterns.
"Only 13% of listings are left for these dates. We recommend booking a place soon."
As a random example, apparently Kamloops, BC is filling up fast for Dec 3-6 (midweek in the middle of winter). And so is Flint, MI on Feb 19th, a Tuesday.