It's been 191 days since Google Drive worked for me

Re:It's been 191 days since Google Drive worked for me by ericd on Sunday July 09, 2017 @10:22PM (#14732977)

I've found Google Fi to have exceptionally good support, and the same is true with Nexus phones - a very painless RMA process when something didn't work quite right.

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Re:It's been 191 days since Google Drive worked for me by gcb0 on Monday July 10, 2017 @01:09AM (#14733519)

I call that the Google myopia.

the new users of a new, sexy product, usually free, are always in awe because they really go the extra mile and have the best team working on it. that's when everyone else is looking from far away and they see that everything is perfect.

then the team gets promoted, leaves, etc. and what's left is the real Google consumer product. and that is the crap they everyone sees up close. and every problem goes to support forum hell.

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Re:It's been 191 days since Google Drive worked for me by ericd on Monday July 10, 2017 @08:47PM (#14740812)

Yeah, that might be the case with fi, and it is sort of the natural way of things. I don't remember any older Google products having ever had a good support system, though.

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Re:It's been 191 days since Google Drive worked for me by ganoushoreilly on Sunday July 09, 2017 @10:47PM (#14733052)

I had three of the Bootloop phones hit me, not only were they not helpful, but the MFG has been a nightmare even with the extension. I ended up migrating lines back to T-Mobile because of the headaches.

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Re:It's been 191 days since Google Drive worked for me by Lazare on Monday July 10, 2017 @09:07PM (#14740875)

Occasionally someone has a good experience with Google support, usually but not always involving one of their latest products when it's still a big corporate focus.

But so far, those good experiences always seem to be rare exceptions. The median customer service experience with google seems to be extremely negative.

If google collected (I don't think they do?) and then published NPS scores for their major customer-facing products, would any of them have positive scores? :)

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Re:It's been 191 days since Google Drive worked for me by alikoneko on Monday July 10, 2017 @01:00PM (#14737687)

I had to RMA 3 Nexus 6Ps. I'm not sure if it was bad luck or the 6P just had a bad build quality. The first one the backwards facing mic died causing it to be the world's most expensive text messaging device. The second had a battery issue that caused it to be a brick for about 2 days (this happened over New Years too). The third, bootloop.

The process is relatively painless, with the notable exception being the 2nd time my Nexus shat the bed. It is unreasonable to tell a person "You have to live without a phone for a week." when they rely on UBER/Lyft for work. I had to buy a $100 burner Android. I'm sort of hoping I have a problem with my Pixel. I accidentally chipped the screen at the gym, and it bothers me slightly.

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