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Re:Ringless voice mails from telemarketers by extrapickles on Saturday June 03, 2017 @02:19PM (#14477647)
The article doesn't describe how the technology works.

Due to the slow speed (100 voicemail/min) its likely what they are doing is initiating a call far enough for the phone system to busy out your phone, then very quickly placing a second call that the phone system sends straight to voicemail as your phone is busy. Once this call starts to hit voicemail, the original call is dropped.

I doubt phone companies let people directly send voicemail to people as they wouldn't be billing for that.

Re:Ringless voice mails from telemarketers by caseysoftware on Saturday June 03, 2017 @04:27PM (#14478310)
That's exactly how it works. While I was at Twilio, we figured out how to do it - mostly from a customer abusing the system - and shut them down at the time. The problem was that it wasn't complicated enough that it would take long for others to figure out.

The problem I noted at the time is that since we only charged for minutes during the call, the first call - which was dialed and immediately dropped - would never get a charge, only the second would.

Re:Ringless voice mails from telemarketers by opendomain on Saturday June 03, 2017 @07:54PM (#14479149)
I am a big fan of twillio, but I suspect that they or companies like it are contributing to the problem.

I would like everyone that uses a telephone API to be required to register a bond. If they are found abusing the system, they will lose the bond and be banned from using ANY companies telephone system.

That telephony companies do not take the opportunity fix tbe actual problem makes me think a court may be able to find they are complicit.

Re:Ringless voice mails from telemarketers by toast0 on Sunday June 04, 2017 @01:11AM (#14479993)
Contrary to popular belief, Twilio is not exactly magic. They're great in that they put a simple, easy to understand API, and very low startup friction (painful signup almost more important than cost) to do things you knew were possible, but didn't want to deal with figuring out how to sign up for. They weren't necessarily the first one to do that either.

My point is, there are at least hundreds of providers you can get a voip line from, in addition to the many traditional carriers you could get conventional phone lines from; many of which are not really beholden to the courts of whichever jurisdiction you choose. Getting them all to agree not to provide service to one person is going to be hard; especially with the large networks of reselling resold traffic.

I would love to see some sort of regulation requiring some ability to trace down the origin of calls, though. There should be a way to track back which carriers (and their customers) involved when the recipient would like to press charges against the entity that placed the call (ex: the fraudulent callers from "The Windows" trying to "fix" my computer). There are valid reasons for anonymous calling, so safeguards should be in place, maybe just a star code (feature code) to indicate the last received call was spam, and a caller that generates a large number of reported calls is subject to investigation by the carrier and referral to law enforcement if appropriate.

Re:Ringless voice mails from telemarketers by bradleyjg on Sunday June 04, 2017 @09:22AM (#14481433)
We need for phones something like what we did for email when the spam first started getting out of control -- blacklists for providers that don't have and reasonably enforce AUPs.

It may be that the US courts have no jurisdiction over a VOIP provider in Kazakhstan, but there's no reason my phone provider can't simply refuse to route their calls.

Re:Ringless voice mails from telemarketers by caseysoftware on Saturday June 03, 2017 @11:51PM (#14479806)
One of the most important/valuable things about Twilio is that people can get started easily with little friction. If you add a bond (aka insurance) into the process, you've added a ton of friction that will only solve a problem relevant in a tiny percentage of situations.
Re:Ringless voice mails from telemarketers by bambax on Sunday June 04, 2017 @05:17AM (#14480497)
Yes, and also, as toast0 says, it's likely to be impossible to have all those providers agree on such a system.

But phone operators should do something, like block voicemails left by a robot, either by detecting them automatically, or blacklisting numbers, or, why not, offer the option of a captcha before leaving a message:

in order to leave a message to this person, please enter the result of the following operation: how much is 3 times 4...

Maybe there's an opportunity for a startup here. It could work before the fact with a captcha as above, or after the fact: it would listen to your messages and spam-rate them.

Re:Ringless voice mails from telemarketers by caseysoftware on Sunday June 04, 2017 @10:13AM (#14481684)
https://www.nomorobo.com/ does the rating based on phone number, effectively an RBL
Re:Ringless voice mails from telemarketers by otterley on Sunday June 04, 2017 @12:56AM (#14479949)
It doesn't have to be that complicated. Consider, for example, the credit card pre-authorization hotels perform when you check into a hotel, to ensure you can pay for incidental expenses (room service, mini bar, etc).

One can easily imagine doing something similar at signup time for postpaid services like Twilio (or any other abusable SaaS, for that matter).

Re:Ringless voice mails from telemarketers by betenoire on Saturday June 03, 2017 @08:28PM (#14479261)
What bond amount will both let a young entrepreneur play and learn and at the same time prevent a scammer with (relatively speaking) much deeper pockets?
Re:Ringless voice mails from telemarketers by MartynX on Saturday June 03, 2017 @08:38PM (#14479296)
Perhaps they could only be allowed to make calls to numbers that they have verified before investing in the bond.
Re:Ringless voice mails from telemarketers by drfrank on Saturday June 03, 2017 @08:34PM (#14479283)
Seems likely it could scale with expected usage.
Re:Ringless voice mails from telemarketers by terminado on Saturday June 03, 2017 @08:40PM (#14479303)

  everyone that uses a telephone API
How does one enforce such a thing, around the world, where interoperable telephone systems interact across multiple jurisdictions, some of which might not be as advanced, in technical terms, as others? What constitutes abuse? Which countries will this apply to first? Who is capable of making such a thing possible?
Re:Ringless voice mails from telemarketers by Sunset on Sunday June 04, 2017 @12:58AM (#14479957)
>How does one enforce such a thing, around the world

Strongarming.

>Who is capable of making such a thing possible?

The US.

Re:Ringless voice mails from telemarketers by patrickg_zill on Sunday June 04, 2017 @03:49AM (#14480331)
If there are enough short duration calls, the phone company will ask for more money. The every four years political calls, for example, often have to pay a little bit more due to their short call duration.
Re:Ringless voice mails from telemarketers by Crosseye_Jack on Saturday June 03, 2017 @02:40PM (#14477758)
In the uk we have had the ability to send direct voicemail for years, one operator actively marketed the system before text messages took off as a method to message another orange customer without having to ring their phone.

EDIT: just called my voicemail and the option to direct leave a voice mail for someone else is right on the main menu (Three UK).

Re:Ringless voice mails from telemarketers by cschmittiey on Saturday June 03, 2017 @08:45PM (#14479313)
For what it's worth, I've been able to do this in the US as well -- don't remember which carrier, I think Tracfone
Re:Ringless voice mails from telemarketers by abalashov on Saturday June 03, 2017 @02:48PM (#14477815)
what they are doing is initiating a call far enough for the phone system to busy out your phone, then very quickly placing a second call that the phone system sends straight to voicemail as your phone is busy.

I can tell you that's exactly what they are doing.

Re:Ringless voice mails from telemarketers by smacktoward on Saturday June 03, 2017 @02:59PM (#14477870)
This is fascinating. It never occurred to me until now that there might be a window in the call process between "line is flagged as busy" and "phone rings."

I assume we're talking about a very narrow window here, right? How narrow?

Is it something that has always existed, or something that crept in because of the transition from phone-as-mechanical-device to phone-as-software?

Re:Ringless voice mails from telemarketers by semi-extrinsic on Saturday June 03, 2017 @03:10PM (#14477926)
As long as it's a fairly consistently timed window (and I assume it is), it doesn't matter if it's just a few milliseconds.

On a related note, I'm still surprised to find that telephone operators haven't fixed the scenario "someone calls me and I just miss it, I call them back while they're trying to call me for the second time, and we both get a busy signal". As a naive outsider, seems like it wouldn't take much to just connect those two calls.

Re:Ringless voice mails from telemarketers by derefr on Saturday June 03, 2017 @03:47PM (#14478118)
Under that scheme, if I called my own line by dialing my own DID, I'd end up with a completed loopback call rather than a connection to my voicemail inbox.
Re:Ringless voice mails from telemarketers by eru on Saturday June 03, 2017 @06:44PM (#14478895)
Just have an exception for that case?
Re:Ringless voice mails from telemarketers by PrimHelios on Sunday June 04, 2017 @09:19AM (#14481419)
I don't know how phone systems work, but in any other programming scenario, a quick if..else would fix that.
Re:Ringless voice mails from telemarketers by derefr on Sunday June 04, 2017 @01:55PM (#14482608)
To translate into Internet-engineering terms: assume that you might be having to call out through a proxy server (this is true when you e.g. have to "dial 9" to reach an outside line.) If your own phone is public-routable (i.e. your extension has its own DID, and that's what you're calling), then the routing system outside the device will have no idea that what you'll reach is, in fact, your own device. The origin of the call will appear to the POTS system as just "the PBX" (a NAT, basically); and the destination will appear to your PBX as just some anonymous public number owned by a phone company, that happens to proxy back to your own extension on the PBX when you request it. So neither the POTS system nor your PBX will be able to recognize what's going on. (I mean, you can manually program associated numbers into the PBX, but by doing so you're denormalizing DID mappings: they'll break as soon as someone's number changes on the POTS side.)

Much better if dialing out on a line just takes an exclusionary lock on the line so that it can't be dialed into; then anything that forwards back to that line, at any level of indirection, will be told the line is busy and will step to the next part of the call-tree.

(Note that this becomes important when you're trying to e.g. get a [random peer of your support-level] on the line for a consult in tech support, by "adding" to the call the same ring-group you're in. Exclusionary locking here is what ensures that you won't end up adding yourself to the call.

Re:Ringless voice mails from telemarketers by PrimHelios on Sunday June 04, 2017 @11:23PM (#14485076)
Perfect explanation, thank you!
Re:Ringless voice mails from telemarketers by Sir_Substance on Saturday June 03, 2017 @03:18PM (#14477961)
>As a naive outsider, seems like it wouldn't take much to just connect those two calls.

Who would you charge for the call?

Re:Ringless voice mails from telemarketers by kaslai on Saturday June 03, 2017 @03:27PM (#14478008)
All phones services I've used charge for total usage, regardless of the initiator. If someone calls me, I still get dinged for every minute I'm on the line, same as if I placed an outgoing call. (Granted, I've only used pay-as-you-go type services, so perhaps other services are different.)
Re:Ringless voice mails from telemarketers by josteink on Saturday June 03, 2017 @04:13PM (#14478258)
In Europe all services I have seen has been of the kind where whoever makes the call pays, and nobody ever gets charged for receiving calls.

Under such a system, this can become a issue.

Re:Ringless voice mails from telemarketers by Moru on Sunday June 04, 2017 @08:49AM (#14481263)
I bet from the phone company they don't see the problem. Both were intending to place a call so they both pay :)
Re:Ringless voice mails from telemarketers by threeseed on Saturday June 03, 2017 @07:55PM (#14479153)
Apparently only the US and Canada charge the phone owner for incoming calls.

https://en.wikipedia.org/wiki/GSM_services#Incoming_calls

Europe, Asia, Australia etc all charge the caller.

Re:Ringless voice mails from telemarketers by kalleboo on Saturday June 03, 2017 @11:41PM (#14479782)
This leads to awkward situations like when I called someone in the US and they were worried that they're going to get charged international rates for a call from abroad.
Re:Ringless voice mails from telemarketers by Sir_Substance on Monday June 05, 2017 @02:06PM (#14489786)
Wow, dick move. Getting charged for the incoming call is something I associate with getting ripped off by roaming call charges.
Re:Ringless voice mails from telemarketers by therealidiot on Saturday June 03, 2017 @08:07PM (#14479198)
Many years ago, using Virgin Mobile (in the UK) I remember being charged for incoming calls, however these days on all UK networks (and I assume this is the case for most of Europe) the caller gets charged but the callee does not
Re:Ringless voice mails from telemarketers by ForHackernews on Saturday June 03, 2017 @04:31PM (#14478332)
Both of them, obviously. ;)
Re:Ringless voice mails from telemarketers by wruza on Saturday June 03, 2017 @08:16PM (#14479230)
The one with lower timestamp.
Re:Ringless voice mails from telemarketers by pbhjpbhj on Saturday June 03, 2017 @05:10PM (#14478519)
I hear the crackling of my PC speakers a few seconds before the call rings on my mobile; similarly on our landline the phone lights up and shows the caller ID a second or so before it rings.

Also if you ring a phone in the same room as you [we have kids!] you'll often find you get a ring tone long before the callee's phone rings.

Re:Ringless voice mails from telemarketers by SyneRyder on Sunday June 04, 2017 @03:40AM (#14480315)
> on our landline the phone lights up and shows the caller ID a second or so before it rings

Not sure about the US, but in Australia this is a phone specific feature. The Caller ID comes between the first and second ring, so if you want a call blocking feature that is completely silent, you need to silence the first ring of every call. Some phones will do this automatically, others (like my Panasonic landline) make it an option you can turn on & off. The Panasonic FAQ has some info:

http://eng.faq.panasonic.com/app/answers/detail/a_id/26547/~...

Re:Ringless voice mails from telemarketers by pbhjpbhj on Sunday June 04, 2017 @05:27AM (#14480520)
I'm in UK, cheap German portable landline phone with virtually no useful settings. Could well be phone specific as you suggest.
Re:Ringless voice mails from telemarketers by tormeh on Saturday June 03, 2017 @03:06PM (#14477904)
Could be a second or two. The traditional phone systems are dog slow. Often takes 15 secs from A starts ringing to B does.
Re:Ringless voice mails from telemarketers by spc476 on Saturday June 03, 2017 @07:13PM (#14479015)
I can confirm. At work I have to deal with call processing [1], and the time guard [2] is 15 seconds on the originating side [3] for CDMA [4].

[1] We provide enhanced caller ID---a name in addition to the phone number. Our new product will also mark known telemarketers.

[2] The amount of time we have to do what we do

[3] The calling party---the one initiating the phone call.

[4] which may be enough to identify the carrier we work with.

Re:Ringless voice mails from telemarketers by eli on Saturday June 03, 2017 @02:31PM (#14477714)
If I call my T-Mobile voicemail I can leave a message on someone else's T-Mobile line. Definitely possible.
Re:Ringless voice mails from telemarketers by zeronight on Sunday June 04, 2017 @01:26AM (#14480020)
Voicemail are just other phone numbers, most of the time they are internal to the network though.
Re:Ringless voice mails from telemarketers by IgorPartola on Saturday June 03, 2017 @06:51PM (#14478922)
Back in the day, I remember Verizon Mobile had a thing where you could dial into your voicemail and then they had an option to leave a voicemail for another VZN subscriber just by punching in their number. I used this a couple of times to listen to an unknown caller's outgoing message.
Re:Ringless voice mails from telemarketers by grovegames on Saturday June 03, 2017 @04:44PM (#14478383)
When I worked for a telco, you could easily call the voice mail main line, and then just use options to leave a voicemail in any mailbox. Easy peasy.
Re:Ringless voice mails from telemarketers by briandear on Saturday June 03, 2017 @08:00PM (#14479172)
So if that is the case, these companies ARE violating the law because they are actually calling you. I hope they get slaughtered in court.
Re:Ringless voice mails from telemarketers by moomin on Saturday June 03, 2017 @02:49PM (#14477818)
If that is how it works, I can't see how they'll manage to argue these aren't calls in a court.
Re:Ringless voice mails from telemarketers by pbhjpbhj on Saturday June 03, 2017 @05:09PM (#14478508)
>I can't see how they'll manage to argue these aren't calls in a court //

I'd have thought on the basis that a telephone call involves two parties in simultaneous communication, the caller and callee, and that a voicemail box isn't a party when a message is being left; the recipient collecting the mail does so of their own volition; the communication is not a phone call, it's asynchronous.

Whether that will wash probably depends on caselaw that I have no knowledge of.

Re:Ringless voice mails from telemarketers by extrapickles on Saturday June 03, 2017 @03:15PM (#14477949)
Even with the carrier/country specific techniques everyone is mentioning, they all involve calling, so they should fall under existing law too.
Re:Ringless voice mails from telemarketers by evan_ on Saturday June 03, 2017 @11:17PM (#14479733)
> I doubt phone companies let people directly send voicemail to people as they wouldn't be billing for that.

I mean- they could just bill for that. Like, offer a product that would send a voicemail message directly. Evil but I would not put it past a cell carrier.

Re:Ringless voice mails from telemarketers by analog31 on Saturday June 03, 2017 @04:33PM (#14478340)
That could reasonably be regarded as wire fraud, a la prank calling.
Re:Ringless voice mails from telemarketers by DaiPlusPlus on Saturday June 03, 2017 @07:35PM (#14479090)
Prank calling isn't illegal unless it's harassment.
Re:Ringless voice mails from telemarketers by tomjen3 on Saturday June 03, 2017 @03:03PM (#14477886)
How would this work when my phone declines their call? I assume it would hang up on the first call, then be available to hand up on the second call?

Because if not, I need to disable my voicemail.

Re:Ringless voice mails from telemarketers by extrapickles on Saturday June 03, 2017 @03:24PM (#14478001)
This entire process occurs before your phone is even aware of the call to decline it. They are taking advantage of the fact that it takes at minimum a few dozen milliseconds to route a call to your phone.

If you have one of the carriers others have mentioned, they are calling your voicemail directly, completely bypassing your phone.

Re:Ringless voice mails from telemarketers by spc476 on Saturday June 03, 2017 @07:16PM (#14479025)
A few seconds actually. There's quite a bit of features that need to be checked along the path (said as someone working in the telecom industry providing name information).
Re:Ringless voice mails from telemarketers by olegkikin on Saturday June 03, 2017 @03:21PM (#14477985)
But the first call would ring then.
Re:Ringless voice mails from telemarketers by theclaw on Saturday June 03, 2017 @08:59PM (#14479366)
No, the two calls are dialled concurrently with a skew such that call A finishes dialling moments before call B. Call B immediately goes to voicemail because the line is locked setting up call A. Call A disconnects before the phone starts to ring, but after the network has routed call B to voicemail.

Edit: clarified.

Re:Ringless voice mails from telemarketers by manquer on Sunday June 04, 2017 @03:53AM (#14480341)
this can then be easily fixed by the networks. Delay the second call request until the first call actually rings.
Re:Ringless voice mails from telemarketers by glasz on Saturday June 03, 2017 @02:49PM (#14477823)
i am working on an application that sends calls straight to voicemail. there's "an api" for that in germany, meaning you put special codes between area code and number.
Re:Ringless voice mails from telemarketers by qrbLPHiKpiux on Saturday June 03, 2017 @04:29PM (#14478325)
How do you sleep at night?
Re:Ringless voice mails from telemarketers by glasz on Saturday June 03, 2017 @04:35PM (#14478349)
it's ok.

but the issue is randomly calling ppl. not the call itself. at least in germany random/cold calls are forbidden so you can only call people who agreed to it prior.

Re:Ringless voice mails from telemarketers by devrandomguy on Sunday June 04, 2017 @02:51AM (#14480200)
Opt in or opt out?
Re:Ringless voice mails from telemarketers by nils-m-holm on Sunday June 04, 2017 @03:19AM (#14480265)
Opt-in, but nobody cares. They will just use your number anyway and, when confronted, claim that you "must have opted in at some point". They will then promise to remove your number from their list and promptly call you again a few days later.